We're Here to Help

Whether you have a question about your policy, need help filing a claim, or simply want to talk to a real person, our team is ready for you.

Multiple Ways to Connect

Call Us (Toll-Free)

1-800-DRIVESHIELD

Email Support

support@driveshield.com

Live Chat

Chat with a DriveShield specialist directly on our website.

Corporate Headquarters

1250 Insurance Boulevard, Suite 400
Dallas, TX 75201

Business Hours

Monday8:00am – 8:00pm
Tuesday8:00am – 8:00pm
Wednesday8:00am – 8:00pm
Thursday8:00am – 8:00pm
Friday8:00am – 6:00pm
Saturday9:00am – 4:00pm
SundayClaims only
Claims 24/7 Always open
1250 Insurance Blvd, Dallas TX 75201
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Send Us a Message

Fill out the form below and a member of our team will get back to you within 24 business hours.

Been in an Accident?

Don't wait. Our 24/7 emergency claims line is always available to help you through the process immediately.

Call Emergency Line Now

Common Support Questions

How do I file a claim?

You can file a claim through your online dashboard at any time. Log in, click "File a Claim," and follow the guided steps. Alternatively, call our 24/7 claims line at 1-800-CLAIMS-DS.

How do I update my billing information?

Log in to your DriveShield account, navigate to Billing Settings, and update your payment method at any time. Changes take effect on your next billing cycle.

Can I add a second vehicle to my existing policy?

Yes. Log in to your dashboard and select Add Vehicle from the policy management menu. Adding a second vehicle may qualify you for a multi-vehicle discount.

How do I cancel my DriveShield subscription?

You can cancel any time through your online dashboard under Policy Settings, or contact our support team and we will help you process it with no unnecessary hassle.

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